Terms and Conditions

Cancellations: Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.

Booking Requirements: Full name, Email address, Confirmed phone number, Signed Rental Agreement,
Payment information, Government Issued ID.

Some tips and reminders:

• Door keypad code is provided by eRentlock, a separate message will be sent to you.
• The security alarm code is 7673. Please don't change any of the settings in the alarm system.
. A security video camera monitors the exterior main entrance door.
• Wifi Password is Flight82case, Username is Arbor_Guests.
• Use Google Maps for a more accurate direction to the cabin.
• If you plan to cook during your stay, drop by the grocery store before heading up the cabin. This will save you time. Kitchen utensils and cooking ware are provided for your use. Don’t forget charcoal and lighter if you plan to BBQ. A grill can is provided for used charcoal. Please clean after using.
• No smoking inside the cabin.
• No unregistered guests allowed without prior approval.
• There are 3 fire extinguishers inside the cabin: 1 next to the fireplace, one in the upstairs bedroom, and one under the kitchen sink.
• Please do not use the white washcloths or white towels to remove face makeup or mascara.
• Extra linens and pillows are kept under the beds.
* Take a shower before using the hot tub. Kids should be supervised by adults. No diapers while using the hot tub. Don't add any chemicals/oils/perfume into the hot tub water.
• Do not sit or stand on the hot tub cover. When using the hot tub, remove the cover and place it on the deck floor, NOT in between the rails and the hot tub. It gets stuck there and difficult to remove. Don't forget to put back the cover after using the tub. Do not turn off the hot tub. Leave the temperature at 98 degrees after using it.
. Trash can is provided on the deck. Do not throw your trash out of the deck. Keep our environment clean.
. Do NOT lean against the lattice above the deck hot tub. This does not provide support. No climbing on the deck, porch railings.
. Keep the floor dry around the 2nd-floor jacuzzi by using the curtain and not splashing too much water out. This prevents water to seep in the floor to the 1st-floor ceiling.
. Jacuzzi's switch for the jets is on the wall beside the jacuzzi.
. Activate the downstairs shower head by pulling down the tub faucet spout/ring to divert.
• Blu Ray Disc player in the living room and regular DVD players in the bedrooms. A cable TV subscription is still pending.
. Always lock your car doors and the house door. Bears are smart and strong enough to open unlocked ones.
• A dedicated handyman would answer only in case of emergencies, such as lack of power (only in the cabin), heat, air, water, severe leaks, accidents, and cabin lock-outs.
. Please note that we are not a hotel but a small family owned vacation rental company and cannot easily write off lost income from cancellations, as can large hotels. Once you have reserved the cabin it is taken off the availability list and all inquiries for that period are turned away. If you are concerned about the possibility of a last-minute cancellation, we strongly suggest that you take responsibility for this risk and obtain trip cancellation / interruption insurance. We do not refund for inclement weather, bad road conditions in the mountains or in the valleys (12 months a year), acts of Mother Nature, illness, or death in the family. Therefore trip insurance is recommended in the event a cancellation is necessary. Trip insurance is available through 3rd party companies.
* A 4x4 vehicle is not required to access the cabin, however city dwellers may need to channel their adventurous spirit as they climb the sometimes steep and winding mountain road. A 4WD vehicle is highly recommended when there is snow and icy roads.
. Check-in time: 4 pm; Check-out time: strictly 10 am, a late check-out fee of $100 is assessed.
• Before checking-out:
* Place all used towels in the bathtubs before check out, do not strip the beds.
* All the dirty dishes should be in the dishwasher and start it.
* Put trash outside in the garbage bins.
* Take all your food items.
* Put back all the furniture in their original location. Turn off all lights, fans, and fireplace, thermostat back to 75 degrees.
* Lock the doors on checking-out.
Enjoy the beauty of the Great Smoky Mountains! And don’t forget to leave us some good reviews.


Arbor Place Cabin Rental
Sevierville, TN 37876

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